RETURNS & REFUNDS POLICY

Want to Return An Item and Get a Refund?

I want you to be totally satisfied with your goods from Jolly Dee.

Your purchase means a lot to a small business like mine!

Please get in touch with me if you are having any issues with your order and I will work to resolve any problems.

Returns

I cannot accept returns on sale items or gift cards.

I have a 30 day return policy, which means you have 14 days after receiving your item to request a return, and a further 14 days to return the goods once I’ve agreed to the request.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You must enclose the receipt or proof of purchase.

To start a return, you must contact me with your order number and details at: hello@jollydee.co.uk

If your return is accepted, I will send instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

Refunds

I will notify you once I’ve received and inspected your return, and inform you if the refund was approved or not. If approved, you’ll be automatically refunded (minus the shipping costs for the return) on your original payment method within 10 business days. It can take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since I’ve approved your return, please contact me at hello@jollydee.co.uk

Faulty Goods

Please examine the goods received immediately you receive them. If you don’t let me know of any fault or problem within 30 days of receipt of the goods, I will assume you have accepted them.

I understand your frustration! If your item arrived broken or faulty, you're eligible for a full refund within 30 days of receiving it.

While I thoroughly inspect all packages before shipping, occasional damage can occur during transit. I want you to be completely satisfied with your purchase, so please contact Jolly Dee with your order details and a photo of the item’s condition as soon as possible to arrange the return. I address faulty goods on a case-by-case basis, but try my best to propose a satisfactory solution.

I will repair or replace the item, or refund the cost you have paid including the cost of returning.